Console Quiz

When should the "Category" field be filled out?

• Before the call starts

• During the call

• After the call is over

• At any time

What should the "Category" field best summarize?

• The caller's mood

• The main topic of the call

• The duration of the call

• The caller's personal information

What should you do if a call has multiple categories that could be selected?

• Choose the first category that comes to mind

• Choose the category that best fits what happened in the call

• Choose the category that appears first in the list

• Choose the category that appears last in the list

What is the purpose of subcategories?

• To provide further information on the actual category

• To summarize the entire call

• To record the caller's personal details

• To note the duration of the call

In most cases, whose name should be put in the "Patient Name" box?

• The caller's name

• The doctor's name

• The company's name

• The patient's friend's name

When should you put someone else's name in the "Patient Name" box?

• When the caller is a company or dentist office

• When the caller is a family member scheduling an appointment for someone else

• Both a and b

• Never

If Amanda calls from FedEx, what name should be put in the "Patient Name" box?

• Amanda

• FedEx

• Amanda with FedEx

• FedEx with Amanda

If Amanda is the mom and she calls to schedule an appointment for her son Freddy, whose name should be put in the "Patient Name" box?

• Amanda

• Freddy

• Amanda's last name

• The doctor's name

What should you do if you schedule multiple patients?

• Put all patient names in the box

• Put one patient name in the box and include the other in the call notes/action taken

• Put the doctor's name in the box

• Leave the box empty

What should you do if the phone number the patient gives you is different from the one that auto-fills in the console?

• Ignore the difference

• Use the auto-filled number

• Change the number in the console to the correct one

• Ask the patient to call back later