Beauty Salon Reception Duties Quiz

What is one of the most important communications you will have with a client when they visit the salon?

• a. Handling salon product display

• b. Handling daily transactions

• c. Preparing salon reception area

• d. Handling client appointment

Which of the following is a trait to avoid in client communication?

• d. Smiling and keeping eye contact

• c. Speaking clearly with moderate volume

• b. Using slang in conversation

• a. Being a good listener

What is the purpose of the tone of voice in communication?

• a. To express emotions

• d. To demonstrate flexibility

• b. To convey sincerity and friendliness

• c. To show intelligence

What should you avoid discussing with a client during a conversation?

• a. Client's personal interests

• b. Your own personal problems

• c. Literature and art

• d. Travel and vacations

What is the purpose of using good language and intelligent conversation in client communication?

• d. To monopolize the conversation

• c. To spread gossip about others

• b. To achieve success as a professional esthetician

• a. To annoy or irritate others

What is the purpose of the first in first out (FIFO) warehousing method?

• c. To increase obsolescence of products

• b. To avoid worthlessness of inventory

• a. To prioritize new items over old items

• d. To decrease sales

How should you handle payment by cash from a client?

• a. Count the change silently

• b. Place customer's money on the desk before giving change

• d. Give the client the receipt before counting the change

• c. Thank the client after giving change

What is the purpose of good telephone technique in a salon?

• a. To annoy clients

• b. To win clients and build relationships

• c. To avoid answering calls quickly

• d. To speak unclearly with a mumbled voice

What should you do at the end of a telephone conversation with a client?

• d. Provide incorrect information

• c. Keep the client on hold indefinitely

• b. Repeat the main points clearly

• a. Hang up without saying goodbye

What is the importance of active listening in client communication?

• a. To ignore client's concerns

• b. To show empathy and understanding

• c. To interrupt and dominate the conversation

• d. To talk about personal experiences