Email tips Quiz

What is one of the most common forms of correspondence used in a professional environment?

• Letters

• Emails

• Text messages

• Phone calls

What should be done when responding to emails professionally?

• Ignore the main request

• Include excessive emojis

• Use an informal tone

• Start with a proper greeting

What should be included in the body of a professional email?

• Confidential information

• Jokes and humor

• Complaints and criticisms

• Relevant details and a cordial tone

What is the longest and most important part of an email?

• The signature

• The initial greeting

• The closing

• The body of the email

What should be included in the closing comments and signature of a professional email?

• An emoji

• A joke

• An inspirational quote

• A formal greeting and your full name

What type of greeting is best to use when responding to a formal email?

• A formal greeting

• A cordial greeting

• No greeting included

• An informal greeting

In general, the email body is where you provide any details that the recipient needs.

• True

• False

You never can use a different type of salutation. For example, a customer emailing for a complaint might use a formal salutation.

• True

• False

Choosing an appropriate salutation that's respectful and cordial can make your recipient more likely to cooperate with you.

• True

• False

What should be included after the closing comment in a professional email?

• A signature with your first name

• A signature with your full name and job title, if applicable

• A signature with your full name and phone number

• A signature with your full name and address