VOC / VOU - VOB Quiz

Daftar aktivitas apa saja yang ada pada tahap "Gather User Needs" di dalam VOC Roadmap?

• Select User Research Methods > Build a Data Collection Plan > Collect Data

• Organize User Information > Prioritize User Needs > Assess Competitive Performance > Determine Critical to Quality Requirements

• Review Business Case for Analysis > List / Prioritize Users > Define User Segments

Berikut hal-hal yang penting bagi Users / Customers, kecuali...

• Price

• Service Quality

• Delivery Time

• Product Quality

Untuk mengarahkan fokus dari KPI, Organisasi perlu memperhatikan struktur yang jelas, meliputi...

• Clarity

• Hierarchy:

• Balance

• Semua Jawaban Benar

KPI terbagi ke dalam tiga ‘Logical Categories’ utama, meliputi..

• Fixing the Goals

• Interacting with the Customer

• Managing the Process

• Semua Jawaban Salah

SMART, merupakan kependekan dari...

• Stable - Measurable - Aggressive - Realistic - Time Related

• Specific - Measurable - Adjustable - Realistic - Time Related

• Specific - Measurable - Aggressive - Realistic - Time Related

• Specific - Measurable - Aggressive - Reduction - Time Related