VOC / VOU - VOB Quiz
Authored by Dana Hidayat
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Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Daftar aktivitas apa saja yang ada pada tahap "Gather User Needs" di dalam VOC Roadmap?
Select User Research Methods > Build a Data Collection Plan > Collect Data
Organize User Information > Prioritize User Needs > Assess Competitive Performance > Determine Critical to Quality Requirements
Review Business Case for Analysis > List / Prioritize Users > Define User Segments
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut hal-hal yang penting bagi Users / Customers, kecuali...
Price
Service Quality
Delivery Time
Product Quality
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Untuk mengarahkan fokus dari KPI, Organisasi perlu memperhatikan struktur yang jelas, meliputi...
Clarity
Hierarchy:
Balance
Semua Jawaban Benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
KPI terbagi ke dalam tiga ‘Logical Categories’ utama, meliputi..
Fixing the Goals
Interacting with the Customer
Managing the Process
Semua Jawaban Salah
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SMART, merupakan kependekan dari...
Stable - Measurable - Aggressive - Realistic - Time Related
Specific - Measurable - Adjustable - Realistic - Time Related
Specific - Measurable - Aggressive - Realistic - Time Related
Specific - Measurable - Aggressive - Reduction - Time Related
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