Conflict Resolution Techniques

In a project to construct a new bridge in Kabul, two senior engineers have a disagreement over the design approach. The project is already behind schedule, and a quick decision is necessary to move forward. What action should the project manager take?

• Allow the engineers to work out the disagreement themselves

• Make a decision on the design approach and insist that it be followed

• Facilitate a discussion to find a mutually agreeable solution

• Postpone the decision until more information is available

In a health project to improve sanitation facilities in rural areas of Herat, team members disagree on the best methods to use. The disagreement is causing delays, and the team needs to find a solution that meets everyone's needs. What action should the project manager take?

• Make a unilateral decision to end the disagreement

• Encourage the team to find a middle ground and compromise

• Facilitate a meeting where all team members can discuss their views and collaborate on a solution

• Avoid addressing the disagreement and continue with the project

During an IT project to develop a new banking system in Mazar-i-Sharif, two team members have a conflict over the implementation of a feature. To maintain harmony, what action should the project manager take?

• Address the conflict head-on and force a decision

• Avoid the conflict and let the team members resolve it themselves

• Emphasize the areas of agreement and downplay the differences to maintain harmony

• Encourage both team members to compromise on their positions

In an agricultural project in Nangarhar, a minor conflict arises between team members over the allocation of tasks. The conflict does not significantly impact the project. What action should the project manager take?

• Intervene immediately to resolve the conflict

• Encourage the team members to discuss and resolve the conflict themselves

• Avoid addressing the conflict, as it is minor and does not impact the project

• Force a decision to quickly resolve the conflict

In a construction project in Badakhshan, two subcontractors are in conflict over the use of shared resources. Both have valid points, and a quick resolution is needed to keep the project on track. What action should the project manager take?

• Enforce a decision favoring one subcontractor

• Avoid the conflict and hope it resolves itself

• Facilitate a compromise where both subcontractors make concessions

• Allow the subcontractors to continue the conflict until they find a resolution

In a project to implement an educational program in Bamyan, a critical decision about the curriculum is delayed due to team disagreements. The project timeline is tight. What action should the project manager take?

• Facilitate a discussion to find a mutually agreeable solution

• Make an executive decision to proceed with a specific curriculum

• Postpone the decision until more information is available

• Allow the team to work out the disagreement themselves

In a humanitarian project to provide clean water in Khost, team members disagree on the best water purification method. The disagreement is affecting project progress. What action should the project manager take?

• Encourage the team to compromise on a solution

• Make a unilateral decision to resolve the conflict

• Facilitate a collaborative discussion to explore all options and reach a consensus

• Avoid addressing the disagreement and continue with the project