CH 7 Performance Appraisals

What is the purpose of appraising performance?

• To criticize employees

• To identify employee strengths and weaknesses for career planning

• To avoid salary raise decisions

• To discourage employees

Who usually does the actual appraising in a performance appraisal?

• Subordinates

• HR department

• Peers

• Supervisors

Which method of performance appraisal involves ranking employees from best to worst on a particular trait?

• Graphic rating scale

• Alternation ranking method

• MBO

• Forced distribution method

What is the purpose of a written warning in performance appraisal?

• To surprise employees

• To avoid defending ratings

• To shake employees out of bad habits

• To praise employees

How can appraisal problems like halo effect be avoided?

• Use unclear standards

• Train supervisors to reduce rating errors

• Encourage central tendency

• Allow bias in ratings

What is the purpose of a behaviorally anchored rating scale (BARS) in performance appraisal?

• To avoid critical incidents

• To force distribution of ratings

• To use a scale with specific narrative examples of good and poor performance

• To rank employees from best to worst

Who should conduct the appraisal interview?

• Peers

• Subordinates

• Rating committees

• The immediate supervisor

What is involved in Management by Objectives (MBO) in performance appraisal?

• Setting specific measurable goals and periodically reviewing progress

• Ranking employees from best to worst

• Using unclear standards

• Encouraging central tendency

What is the purpose of electronic performance monitoring (EPM) in performance appraisal?

• To keep notes on subordinates

• To generate written text to support appraisals

• To prepare forms and procedures

• To monitor the amount of computerized data an employee is processing

How should criticism be handled in a performance appraisal?

• Criticize with personal biases

• Say the person is 'always' wrong

• Criticize in private and constructively

• Criticize in public