Conflict Resolution Techniques

In a healthcare project to improve maternal care facilities in rural areas of Badakhshan, two team members have a minor disagreement over the allocation of office space. This conflict does not impact the project's progress. What action should the project manager take?

• Intervene immediately to resolve the conflict

• Avoid addressing the conflict, as it is minor and does not impact the project

• Encourage the team members to discuss and resolve the conflict themselves

• Force a decision to quickly resolve the conflict

During a project to distribute medical supplies in Helmand, two team members disagree on the best method for inventory management. To maintain team harmony, what action should the project manager take?

• Address the conflict head-on and force a decision

• Avoid the conflict and let the team members resolve it themselves

• Emphasize the areas of agreement and downplay the differences to maintain harmony

• Encourage both team members to compromise on their positions

In a project to set up a new telemedicine system in Khost, a critical decision about the software platform is delayed due to team disagreements. The project timeline is tight, and a quick decision is necessary. What action should the project manager take?

• Facilitate a discussion to find a mutually agreeable solution

• Make an executive decision to proceed with a specific software platform

• Postpone the decision until more information is available

• Allow the team to work out the disagreement themselves

In a project to establish mobile health clinics in Nangarhar, team members disagree on the best approach to reach remote communities. The disagreement is causing delays, and a collaborative solution is needed. What action should the project manager take?

• Encourage the team to find a middle ground and compromise

• Facilitate a meeting where all team members can discuss their views and collaborate on a solution

• Make a unilateral decision to end the disagreement

• Avoid addressing the disagreement and continue with the project

In a healthcare project to upgrade facilities in Bamyan, two senior doctors disagree on the new treatment protocols. Both have valid points, and a quick resolution is needed to keep the project on track. What action should the project manager take?

• Enforce a decision favoring one doctor's approach

• Avoid the conflict and hope it resolves itself

• Facilitate a compromise where both doctors make concessions

• Allow the doctors to continue the conflict until they find a resolution

In a health education project in Ghor, a team member raises a minor concern about the distribution of educational materials. This concern does not significantly impact the project's progress. What action should the project manager take?

• Intervene immediately to resolve the concern

• Avoid addressing the concern, as it is minor and does not impact the project

• Encourage the team member to discuss the concern with the relevant parties

• Force a decision to quickly resolve the concern

During a project to implement an electronic health record system in Kabul, the IT team and the medical staff disagree on the features needed in the system. The disagreement is affecting the project's progress. What action should the project manager take?

• Make a unilateral decision to resolve the conflict

• Encourage the teams to compromise on a solution

• Facilitate a collaborative discussion to explore all options and reach a consensus

• Avoid addressing the disagreement and continue with the project