What is the purpose of a savings account?

• To pay bills online

• To withdraw money easily

• To store money securely and earn interest.

• To invest in stocks

Explain the concept of a fixed deposit.

• A fixed deposit is a form of cryptocurrency investment

• A fixed deposit is a short-term loan provided by individuals

• A fixed deposit is a financial instrument provided by banks where an individual deposits a specific amount of money for a predetermined period at a fixed interest rate.

• A fixed deposit is a type of insurance policy

What is the role of a bank in providing loans?

• Banks do not assess creditworthiness before lending money

• Banks use customer deposits to lend money to individuals or businesses, assessing creditworthiness, determining loan terms, and managing repayments.

• Banks only provide loans to wealthy individuals

• Banks do not manage repayments for loans

Describe the importance of ATM services in banking.

• ATM services are important in banking for providing convenient access to basic banking transactions and reducing the need for physical bank visits.

• ATM services are irrelevant as physical bank visits are more efficient.

• ATM services are only used for entertainment purposes in banking.

• ATM services are primarily used for complex financial transactions in banking.

What are the different types of accounts offered by banks?

• savings accounts, checking accounts, money market accounts, certificates of deposit (CDs), and retirement accounts

• loan accounts

• credit accounts

• investment accounts

How does online banking benefit customers?

• Online banking benefits customers by making account monitoring difficult and transactions slower

• Online banking benefits customers by providing convenience, accessibility, cost-effectiveness, easier monitoring of accounts, faster transactions, and enhanced security measures.

• Online banking benefits customers by being costly and inefficient

• Online banking benefits customers by causing inconvenience and inaccessibility

Discuss the functions of a bank's customer service department.

• Managing social media accounts

• Selling insurance policies

• Resolving customer inquiries, providing information on products and services, assisting with account management, handling complaints and feedback, ensuring customer satisfaction

• Providing legal advice to customers

Explain the concept of mobile banking and its advantages.

• Mobile banking does not offer any security features

• Mobile banking is the use of smartphones or other mobile devices to perform banking tasks, offering advantages such as convenience, accessibility, faster transactions, cost-effectiveness, and enhanced security features.

• Mobile banking is only available during business hours

• Mobile banking is the use of landline phones for banking tasks

What is the significance of KYC (Know Your Customer) in banking?

• KYC is only required for high-net-worth individuals

• KYC helps in verifying customer identity, assessing risk, and preventing financial crimes.

• KYC is used to provide customers with investment advice

• KYC is primarily focused on increasing bank profits

Describe the process of opening a new bank account.

• Receive account details without making an initial deposit

• Visit a bank branch or apply online, provide personal information and identification documents, make an initial deposit, wait for approval, receive account details

• Visit a bank branch and provide no identification documents

• Open a new bank account by sending an email