Outsourcing and Call Center Industry Quiz

What is Offshore Outsourcing?

• Hiring an outsourcing team from a neighboring country

• Hiring an outsourcing team from abroad

• Hiring an outsourcing team from a different time zone

• Hiring an outsourcing team within your home country

Which country is not mentioned as a leading destination for Offshore Outsourcing?

• Poland

• Brazil

• India

• China

What is Nearshore Outsourcing?

• Hiring an outsourcing team from abroad

• Hiring an outsourcing team within your home country

• Hiring an outsourcing team from a neighboring country

• Hiring an outsourcing team from a different time zone

What is one of the benefits of Onshore Outsourcing?

• Low labor costs

• Cultural similarities

• Minimal time zone differences

• Skilled people in your country

Which country is known as one of the key players in offshore outsourcing along with China and India?

• Mexico

• Russia

• Philippines

• Brazil

What is the main focus of Call Centers in the Philippines?

• Data management

• Insurance services

• Technical support

• Customer-related services

When did the BPO Industry in the Philippines contribute 2.4% to the country's GDP?

• 2010

• 2005

• 2000

• 2016

In which year was the Philippines officially declared as the World's BPO Capital?

• 2016

• 2013

• 2010

• 2008

How many Filipinos were working in BPO firms in 2012?

• 400,000

• 700,000

• 900,000

• 500,000

What is the main reason for the Philippines being tagged as the 'Sunshine Industry' of Call Centers?

• Lower labor cost

• Proficiency in English

• Geographical location

• Better infrastructure