ENSA - Module 12 - Network Troublshooting
Authored by Andrew Cruickshank
Instructional Technology
Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A networked PC is having trouble accessing the Internet, but can print to a local printer and ping other computers in the area. Other computers on the same network are not having any issues. What is the problem?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which OSI layer are you troubleshooting when investigating an extended ACL related problem?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following should be the first step in the troubleshooting process?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An engineer is troubleshooting a problem and decides to start from the middle layer of the OSI model. What troubleshooting method is being used?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should a network performance baseline be measured?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A network administrator issues the telnet www.cisco.com 25 command on the workstation. What is the purpose of this command?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After gathering symptoms, if the troubleshooter determines that the problem is located outside the control of the organization, what is the next step?
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