Discord Infrastructure - Advanced Ticketing

What is the first step when handling a ban appeal ticket?

• Analyze the ban notes

• Confirm the banned player's identity

• Greet the player

• Close the ticket

Which command is used to request ban notes from admins?

• /request-help

• /ban-appeal

• /report

• /admin-request

If a player appeals a ban but the appeal is not from the banned player themselves, what should you do?

• Approve the appeal

• Deny the appeal

• Ask them why they are appealing on someone elses behalf?

• Proceed with the appeal process

What action should you take if a ban appeal is approved?

• Close the ticket immediately

• Preset deny appeal

• Preset approve appeal

• Move the ticket to the management category

In the player report process, which command helps review a player's in-game stats?

• ,stats

• /linked

• /report

• ,player

What is the correct response if a player report ticket does not provide sufficient evidence?

• Close the ticket

• Ask for more evidence

• Approve the report

• Ignore the ticket

How should you handle a ticket about base checks in modded servers?

• Perform the base check

• Refer them to bounty rules

• Ask them to submit a raid report

• Ignore the ticket

What is the correct preset to use if a player’s ban appeal has been denied?

• /preset Approve appeal

• /preset Deny appeal

• /preset Lack of evidence

• /preset No response

What should you do if you encounter a ticket about an illegal raid but lack sufficient information?

• Close the ticket

• Request detailed information and evidence

• /preset Troll

• /preset No response

How should you address a staff report ticket?

• Handle it yourself

• Claim, reply, move to management, and remove induction and moderator roles

• Close the ticket immediately

• Ask the player to resubmit.