Restaurant Operations Quiz

What is the main focus of the Operations Recovery Plan for 2H 2024?

• Enhancing crew hiring process

• Improving customer satisfaction

• Maximizing peak hour delivery

• Strengthening overall crew and customer experience

What is the purpose of the Re-Hit Mc Star Program?

• Improving customer satisfaction

• Growing in sales

• Injecting excitement in the stores

• Enhancing crew leader competency

What is the main goal of the “Cadang Jual” program at McDonald’s?

• Improving customer satisfaction

• Aggressively soliciting large orders

• Maximizing peak hour delivery

• Growing in sales

What is the focus of the P&L Discipline at McDonald’s?

• Maximizing peak hour delivery

• Enhancing crew hiring process

• Keeping restaurant profit flow in full sight

• Effective P&L optimization

What is the key aspect of the Ikrar Pasukan Operasi at McDonald’s?

• Enhancing crew hiring process

• Improving customer satisfaction

• Focusing on QSC+H

• Growing in sales

What is the key aspect of the “Kempen Menyapa Tetamu dan Terima Kasih” 2.0 campaign?

• Making restaurant a community center

• Injecting excitement in the stores

• Improving customer satisfaction

• Enhancing crew leader competency

Well trained SIC have direct impact on our people & on our business. Below are the impact on the crew (EX) EXCEPT?

• Keeps crew focused on QSC standards & operate as designed.

• Leads to happy & high morale crew

• Great QSC & H experience.

• Impact on overall crew retention.

What are the CL criteria to Shift Assistant?

• Attended CLDC & completed PCAP

• Certified 4 step method of training

• Certified Zonal Verification

• Pass Food Safety audit.

BHOTR stands for?

• Benefits, Hiring, Orientation, Training & Retention.

• Benefits, Hiring, Orientation, Training & Recovery.

• Benefits, Hiring, Operation, Training & Retention.

• Benefits, Hiring, Orientation, Talent & Retention

Tetamu Diutamakan, QSC Dipertingkatkan,______________________