Refresher
Authored by Leonor Uy
Business
Professional Development
Used 3+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a CM asked a waitlist question, and investigation shows they are NOT waitlisted for any assignments, what tag should we add?
~Waitlist
Both the ~Waitlist and ~Job Question_Not yet on job tags
~Job Question_Not yet on job
~Incomplete question
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a CM asked a waitlist question, and investigation shows they are waitlisted, what tag should we add?
~Waitlist
Both the ~Waitlist and ~Job Question_Not yet on job tags
~Job Question_Not yet on job
~Incomplete question
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Why am I seeing an overlapping warning?"
Your investigation shows that CM is on job, what tag should we add?
~Job question_On job
~Job question_Not yet on job
~Waitlist
~Job Search
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Why am I seeing an overlapping warning?"
Your investigation shows that CM is NOT on job, what tag should we add?
~Job question_On job
~Job question_Not yet on job
~Waitlist
~Job Search
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"I need to use sick pay for Thursday and Friday this week and Saturday next week."
Request a doctor's note since CM is requesting 3 days of sick pay.
Request a doctor's note since CM did not share the reason why they want to use sick pay.
Process sick pay request as normal.
Send the ~Sent Home / client Cancel - Proper Notification macro and close ticket.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"I need to use sick pay for Thursday and Friday, and Saturday this week."
Request a doctor's note since CM is requesting 3 days of sick pay.
Request a doctor's note since CM did not share the reason why they want to use sick pay.
Process sick pay request as normal.
Send the ~Sent Home / client Cancel - Proper Notification macro and close ticket.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CM prompts "Pay Help".
Who can cater these types of tickets?
Payroll Team
Tier 2
Group 2
Group 1
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
