RIF 02 Practice Exam 2025-2026

What can lead towards a customer's satisfaction going down?

• Consistent experiences
• Clean and safe locations
• Variety of goods and services
• Slow checkout lines

What is workplace safety and who does it specifically apply to?

• Preventing injury and illness to both customers and employees
• Preventing illness only to both customers and employees
• Preventing injury and illness for employees only
• Preventing injury and illness for customers only

What does KPI stand for?

• Key Personnel Identification
• Key Performance Initials
• Key Performance Indicators
• Key Personal Identification

What is customer satisfaction?

• How happy a customer is with their shopping expereince
• How happy a customer is with their product knowledge
• How knowledgeable a customer is about a brand
• How knowledgeable a customer is about merchandising

During the customer loyalty life cycle what step comes before a customer considers different purchasing options?

• Customer chooses a buying option
• Customer has a want or need
• Customer chooses a shopping location
• Customer purchases a second time

Having what type of knowledge helps customers understand important information about a company's products and services as well as how they will meet the customer's needs?

• Content knowledge
• Company knowledge
• Merchandise knowledge
• Product/Service knowledge

Programs that provide perks to repeat customers by tracking purchase history, collecting personal information and personal preferences are called?

• Customer programs
• Tracking programs
• Loyalty programs
• Data programs

A customer makes a purchase for $12.34. The customer pays with $20.00 in cash. How much change should they get back?

• $8.76
• $7.76
• $7.64
• $7.66

Which KPI can be used to measure whether individual stores are meeting their respective sales goals?

• Number of sales per person
• Number of sales per employee
• Number of sales per store location
• Number of sales per building

What is an example of a KPI that measures profit made per sale?

• 10$ profit for every sale that is made
• total number of sales per day that is made
• $10 profit per day that is made
• $10 profit per employee per day that is made