Tour Guide Training Quiz

I will come in every week at the same time for my shift(s), no matter how many families are touring that day.

• True

• False

What happens if there are not enough families to give tours to during my shift?

• I wait 15 minutes then leave.

• I check in with Monica to figure out what office work needs to be completed.

• I stay for the hour and do my homework downstairs.

• I don't have to come in.

What should I do if I can't make my shift the day of?

• Notify Nicole K. and Monica

• Reach out to all other tour guides

• Just don't show up

• Text a friend asking them to cover for you

When is it okay to call out less than 24 hours before my shift?

• A) If I am suddenly ill.

• B) If I (or a family member) has an emergency

• C) If I made other plans.

• A & B

I can schedule other commitments/activities over my assigned tour slot.

• True

• False

What must I do when I arrive at Wesley House before going on tour?

• Clock in (sheet and ResNav) and check in with Monica

• Bring any personal items downstairs to the student break room

• Pick up name tag and showroom key

• All the above

What must I do at the end of every tour before leaving?

• Postcards

• Sign out on sheet

• Clock out

• All the above

How long should a tour take?

• 1 hour

• 30 minutes

• 2 hours

• As long as I need

How early should I be arriving before my tour shift?

• 5 minutes early

• 15 minutes early

• At the start time of the tour

• 5 minutes late

What should I wear for my tour shift?

• Drew t-shirt and leggings

• Any Drew attire

• Polo (+crew neck), non-ripped jeans or khakis, closed-toe shoes & name tag

• Tank top, shorts, and flip-flops