Change Management Quiz

Which of the following is a cause of resistance to change?

• Clear communication

• Realistic deadlines

• Fear of failure

• High trust/confidence

Which of the following is a cause of resistance to change due to fear?

• Emotional reasons

• Unrealistic deadlines

• Poor communications

• Fear of failure

Which of the following is a cause of resistance to change due to lack of proper information flow?

• Fear of failure

• Emotional reasons

• Poor communications

• Lack of trust/confidence

What is a reason for poor communications causing resistance to change?

• Lack of information increases all other causes

• No confidence in own abilities

• Prefer routine, panic, fear, loss

• Create urgency, make and embed changes too fast

Which of the following is NOT a cause of resistance to change mentioned in the document?

• Fear of failure

• Emotional reasons

• Unrealistic deadlines

• Financial constraints

What can listening to concerns and adaptability of plans ensure?

• That only the management wins.

• That only the employees win.

• That everyone wins.

• That the plans are ignored.

What is one way to address resistance to change?

• Ignoring it.

• Punishing employees.

• Through communications, coaching, and training.

• Isolating resistant employees.

What is the consequence of not dealing with resistance to change?

• Organizational plans may succeed.

• Organizational plans may fail.

• Organizational plans may remain unchanged.

• Organizational plans may improve.

In the ADKAR model, what is the main focus of the "Desire" phase?

• Gauge employees' reactions to the change

• Provide training or coaching

• Schedule practice runs

• Monitor the change over time

Which phase of the ADKAR model includes providing training or coaching to show what employees need to do after the change takes place?

• Awareness

• Desire

• Knowledge

• Ability