Communication Skills

The abilities you use when giving and receiving different kinds of information. These skills involve listening, speaking, observing, and empathizing.

• Transferable Skills

• Leadership Skills

• Communication Skills

• Barriers to Communication

Hearing is recognizing sound, while _________ involves understanding what you hear.

• listening

• watching

• drawing

• singing

True or False:

A barrier to communication is anything that can prevent a message from being received.

• True

• False

Effective Communication: Communication between two or more persons is when the intended message is ________ delivered, received and understood.

• easily

• adequately

• successfully

• sometimes

_________ communication is the use of spoken or written words to express thoughts, feelings, and messages to others.

• Verbal

• Nonverbal

• Active Listening

• Written Communcation

_________ communication is our body language and everything we communicate besides the spoken word.

• Verbal

• Nonverbal

• Active Listening

• Written Communcation

_________ is being fully engaged while another person is talking to you and involves asking questions

• Verbal

• Nonverbal

• Active Listening

• Written Communcation

A usually brief written message or report from one person or department in a company or organization to another.

• Presentation

• Business Letter

• Memorandum

• Essay

Formal documents sent to people outside your company. They can include requests for information or clarification.

• Presentation

• Business Letter

• Memorandum

• Essay

Differences in perception and viewpoint, and over-complicated or unfamiliar terms

are examples of????

• Active Listening

• Barriers to Communication

• Verbal Communication

• Effective Comunication