Ch 1 The Management Process Today Quiz

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

• conceptual

• interpersonal

• communication

• technical

Low efficiency/high effectiveness situations arise when managers choose ________.

• right goals to pursue but do a poor job of using resources to achieve these goals

• wrong goals to pursue and make poor use of resources to achieve these goals

• right goals to pursue and make good use of resources to achieve these goals

• wrong goals to pursue and make good use of resources to achieve these goals

An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

• True

• False

Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as ________.

• restructuring

• empowering

• innovating

• outsourcing

High efficiency/high effectiveness situations result in the production of a ________.

• product that customers want at a quality and price they can afford

• high-quality product that customers do not want

• product of mediocre quality that customers will buy despite its high price

• high-quality product that few customers can afford

Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.

• True

• False

Who among the following has achieved the objectives of the essential managerial task of organizing?

• Benita, who has determined courses of action to achieve organizational goals

• Catherine, who has established systems to evaluate goal achievement

• Vince, who has set task and authority relationships that allow people to work together

• John, who has chosen appropriate organizational goals

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is ________.

• effectiveness

• efficiency

• utility

• reliability

Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

• true

• false

Management includes ________.

• planning and organizing but not leading and controlling

• leading and controlling but not planning and organizing

• planning and organizing of resources other than human resources

• planning, organizing, and leading of resources and controlling them