SOAL BLK 2ND WEEK

Receptionist : Good morning, Tera Clinic, Fito speaking, ............................................?

Customer : Morning, is there any dentist here?

Receptionist : Yes, of course, may I know your name?

Customer : my name is Sri, how many dentists are there in the clinic?

Receptionist : well, there are 2 dentists here, Mrs. Sri. The first is dr. Sunarto. His schedule is from 8 a.m. untill 12 p.m. and then the second is dr. Aryanti. Her schedule is from 1 p.m. untill 5 p.m.

• That’s not true

• may I help you

• I agree with you

• How many dentists are there

What time is our plane?

• It is seven past quarter

• It is seven past quarter

• It is seven past half

• It is a quarter past seven

Twenty to nine is...

• 8.40

• 9.20

• 8.20

• 7.20

I ____ always ____ to the dentist

• Do not, go

• Does not, go

• Do not, went

• Does not, went

When do you do your homework?

• I have did my homework at 6 PM

• I did my homework at 6 PM

• I do my homework at 6 PM

• I am doing my homework at 6 PM

I put my pictures ... the wall.

• Above

• On

• In

• At

Keterampilan yang dilakukan dalam menjelaskan kegiatan institusi sesuai dengan permintaan pelanggan adalah ...

• Menjawab pertanyaan pelanggan mengenai kegiatan institusi dengan tata bahasa dan perbendaharaan kata yang baik dan benar.

• Tidak melayani pertanyaan pelanggan melalui telepon, faksimile dan e-mail.

• Menjelaskan spesifikasi produk/jasa.

• Menjelaskan fungsi personil dalam organisasi.

Keterampilan yang dilakukan dalam menjelaskan kegiatan institusi adalah ...

• Tidak melayani pertanyaan pelanggan melalui telepon, faksimile dan e-mail.

• Menjawab pertanyaan pelanggan melalui telepon, faksimile dan e-mail.

• Menjawab pertanyaan pelanggan mengenai kegiatan institusi dengan tata bahasa dan perbendaharaan kata yang baik dan benar.

• Menjelaskan fungsi personil dalam organisasi.

Ways of accepting someone’s thanks, ecxept ...

• you’re welcome

• don’t mention it

• As everybody knows

• it’s no bother

X : Good morning, Alfabeta, Vita speaking, can I help you?

Y : ______________. I want to know more about your company. Is it a training course?

X : Yes, that’s right, Sir. Alfabeta provides training courses for job seekers so that they can get competencies in a work field. Excuse me, may I know your name?

• What does it look like

• What is it

• Yes, of course

• Could you tell me about