Knowledge Check

Service Animals are allowed in Meijer stores and can be places in shopping carts, cart seats, or otherwise come in direct contact with store shopping carts.

• True

• False

Answer explanation

Meijer does NOT permit service animals to ride inside the shopping cart, even with the use of a barrier, due to the requirements of health and safety regulations.

Emotional support or therapy animals that are not trained to complete tasks for someone with a disability are NOT covered by the ADA. Therefore, they are not permitted in Meijer Stores.

• True

• False

What's the meaning of ADA?

• American Dental Association

• American with Disabilities Act

• American with Diabetes Association

• American Discrimination Act

What is the KB Article number that can be used for the previous questions?

• KB0018477

• KB0018459

• KB0018343

• KB0018476

What are the types of carts we offer to our customers at the store? Select all that apply.

• Amigas

• Amigos

• Carolyn's

• Courtney's

Answer explanation

Here are the types of carts we offer to our customers, and this is free of charge.

This is a technology service that helps blind and low vision customers read prescription labels.

• ScripTalk Technology Service

• Screen Readers

• Vispero

• Recite Me

With the Price Adjustment Policy, Meijer will provide the difference of any Meijer advertised price for an item that goes on sale in the weekly ad within __ days of the purchase.

• 10

• 5

• 15

• 3

Customers can get an email of our Weekly ads if they go to their Account Preferences, and they enabled the "Email me the Weekly Ad".

• False

• True

Answer explanation

1. Customers need to do the following:
   • Log into their account on Meijer.com or in the app.

2. • Click on the person icon in the upper right.

3. • Select Account Preferences (Meijer.com) or Preferences (Meijer app).

4. • Select/Turn on the option for My Meijer News Email.

If the customer with disability is experiencing issues with digital services and tools, you should transfer them to?

• Store Director

• CCC eComm Pickup or CCC eComm Delivery

Answer explanation

If a customer is reporting an issue with/complaining about the in-store services, that's the time you will transfer to the Store Director.

Separate check lanes will be opened or designated for customers with large coupon orders.

• False

• True

Answer explanation

Separate checklanes will NOT be opened or designated for customers with large coupon orders.