AVIS CS TEST 2 REVIEW

You can identify a rate default by

• Red banner

• Green banner

• Blue banner

• Pink banner

Where in Watson can you see the pick up authorization hold amount?

• 203/806 screen

• case details

• res to rental screen

• AMP

In Adjustment history how can you know if the customer was refunded.

• If the negative dollar amount is beside the card number.

• If the positive dollar amount is beside the card number.

• If you see the word refund

When was the AUTH release?

• 16JUN24

• 03JUN24

• 23JUN24

• 19JUN24

Was the correct rate code used for the one way rental base on the corporate AWD?

• 
  No, there is not a reservation

• No, the correct rate code is ID

• Yes

• No, the correct rate code is 7T

What's the main reason to investigate the 806 screen. select all that applies.

• Search Counter products on the rental

• determine authorization holds, amounts and releases.

• Determine the inventory date of the vehicle

• research any vehicles/exchanges associated with a particular rental.

Does correction request rate value change means, the rental matches the reservation but was billed a higher rate and that the same rate code is on the reservation/rental

• TRUE

• FALSE

We offer 20% off T&M on the rental if the customer complains of a wait time less than one hour.

• TRUE

• FALSE

What's the customer rental period?

• 1 hour

• 3 days 1 hour

• 4 days

• 3 days

Which queue do you send cases to when you are unable to process them due to the adjustment tables in Watson being down?

• Add Invoice Queue  

• Over $150  

• 
  Pending 10   

•  203 Adjustments