Understanding Workplace Technology Knowledge Check!

Workplace technology is relied upon by businesses to increase:

• Profit margins

• Efficiency and effectiveness

• Employee satisfaction

• Customer loyalty

Increased access to workplace tools and information means work hours may be:

• More rigid

• Less productive

• More flexible

• Shorter

Which of the following can help a business monitor quantitative business factors?

• Social media platforms

• Inventory and transaction systems

• Email marketing tools

• Customer feedback forms

Social media is not considered a technology that is used in the workplace. True or false?

• True

• False

Which of the following types of software is for organizing, analyzing, and storing data in a table?

• The World Wide Web

• Database management software

• Email client software

• Spreadsheet software

Workplace technology is changing the profile of the workplace by making work hours:

• More flexible

• More rigid

• Longer

• Shorter

Which of the following is a benefit of using workplace technology?

• Increased manual labor

• Decreased productivity

• Enhanced communication

• Higher operational costs

Which software is primarily used for creating documents?

• Spreadsheet software

• Word processing software

• Presentation software

• Database management software

All the following are part of the Core Principles of Design for Delight except...

• Deep Customer Empathy

• Go Broad to Go Narrow

• Enhanced collaboration

• Rapid Experiments with Customers

The most common technology staple in business today

• fax machine
• computer
• internet
• email