Y8 Business Studies - C11 Communication in Business

What is effective communication?

• A message that is ignored

• A message that is misunderstood

• A message that is received, understood, and acted upon as intended

• A message that is only spoken

Which of the following is an example of one-way communication?

• A team meeting

• A boss giving instructions

• A phone call

• A discussion between friends

What type of communication occurs within a business?

• Written communication

• Visual communication

• External communication

• Internal communication

Which of the following is NOT a method of verbal communication?

• Emails

• One-to-one talks

• Video conferencing

• Telephone conversations

What is a disadvantage of written communication?

• It can be copied and sent to many people

• It can convey detailed information

• It can be easily misunderstood

• It provides hard evidence

Which of the following is an advantage of visual communication?

• It allows for immediate feedback

• It is always easy to understand

• It presents information attractively

• It is the only method of communication

What is formal communication?

• Communication that is not structured

• Informal language used in casual settings

• Recognized channels like emails and memos

• Communication between friends

What can be a barrier to effective communication?

• Using the right medium

• A well-structured message

• Technical jargon that is difficult to understand

• Clear feedback

What should a sender do if the message is too long?

• Use more technical jargon

• Send it without any changes

• Ensure it is brief and clear

• Make it more detailed

What is a solution if no feedback is received?

• Send the message again without changes

• Ask for feedback and use different methods

• Ignore the message

• Assume the message was understood