CRM and Regulations

What does CRM stand for in the context of CRM software?

• Customer Relationship Management

• Centralized Resource Management

• Client Rating Model

• Corporate Resource Management

Which of the following is not a benefit of using CRM software?

• Enhanced customer data organization

• Improved customer interaction tracking

• Automation of sales and marketing processes

• Elimination of customer service roles

CRM software is primarily used to:

• Manage payroll and employee benefits

• Handle customer relationships and improve sales

• Monitor stock market trends

• Design company logos

Which of the following is a common feature of CRM software?

• Automated billing system

• Customer data analytics and reporting

• Social media browsing

• Video editing tools

Which of the following is generally not considered a risk associated with online banking?

• Phishing attacks

• Account Hacking

• Instantaneous transactions

• Identity theft

Which of the following is a primary feature of online banking?

• Physical branch visits

• • Internet-based account management

• Postal money orders

• Face-to-face customer support

The Know Your Customer (KYC) guidelines issued by the Reserve Bank of India (RBI) are primarily intended to prevent which of the following?

• Overcharging of interest rates

• Fraudulent transactions and money laundering

• Mismanagement of customer funds

• Insider trading in banking shares

Which of the following is a key feature of the RBI's guidelines on priority sector lending (PSL) in India?

• Banks must lend 40% of their total net credit to the priority sector.

• Banks must lend 50% of their total net credit to the priority sector.

• Priority sector lending is optional for banks.

• Only public sector banks are required to comply with PSL guidelines.

According to RBI guidelines, what is the maximum limit for basic savings bank deposit accounts (BSBDA) in India?

• 25,000

• 50,000

• 1,00,000

• 2,00,000

Which act governs the regulation of money laundering activities in India, particularly relevant to retail banking?

• Banking Regulation Act, 1949

• Negotiable Instruments Act, 1881

• Prevention of Money Laundering Act, 2002 (PMLA)

• Companies Act, 2013