PST Reviewer

Kai calls in and wants you to change their old email address to their new one. What must be verified?

• Full Name

• Phone

• Email

• All of the above

Abigail calls and asks you to add a receipt for her. You notice the date of purchase was 47 days ago. Can you add this receipt?

• Yes

• No

Lucy, the wife of our customer Jim calls in wanting to deactivate Jim's mPerks account because they are moving. We can do this for Lucy.

• True

• False

Emma calls in stating her mPerks coupon did not apply, even though she bought an eligible product and did everything the correct way. What article would you pull up and use?

• mPerks Reclaim Procedure

• mPerks Missing UPC Procedure

• Auto claim for mPerks Rewards

• mPerks Adding Transactions

Priya called because she's no longer receiving HPO coupon in her mail. What should you say to your customer?

• Thanks for reaching out regarding our Hand-Picked Offers! We will work on updating your delivery preference. Please provide your name, address and mPerks phone number, and we will pass this request along to our internal teams. This will take up to 3 months for the change to go into effect.

• Thanks for reaching out regarding our Hand-Picked Offers! Unfortunately, we’re not able to share these with all our customers each month. The good news is you have lots of opportunities to receive these special offers in the future, so be sure to watch your inbox for more to come. If you haven’t joined mPerks yet, make sure you create an account. You can also update your address in your mPerks Profile to ensure it goes to the right place.

• Thanks for reaching out regarding our Hand-Picked Offers! Unfortunately, we’re not able to share these with all our customers each month. The good news is you have lots of opportunities to receive these special offers in the future, so be sure to watch your inbox for more to come. If you haven’t joined mPerks yet, make sure you create an account. You can also update your address in your mPerks Profile to ensure it goes to the right place. This will take up to 3 months for the change to go into effect.

Maya called because she is having a hard time scanning QR codes when receiving HPO. What is the KB article that would help you assist this customer?

• KB0018311

• KB0018312

• KB0015529

If a customer requests to stop receiving direct mail from Meijer. As a tier 1 representative you are required to escalate the case to Hand Picked Offers (HPO).

• True

• False

Customer called requesting to get a refund on his recent purchase. Customer is not required to return a single value item that cost $50.

• True

• False

Grace called requesting to get a refund on her recent purchase. How will you assist Grace if she wants to get a $21 refund? Select all that apply.

• Quick review is needed, minimal research.

• Always offer a courtesy coupon first.

• Calling Shipt/Pickup team is not necessary.

• Verify customer was charged for items in question.

What does HPO stands for?

• Hand Picked Offer

• High Performance Organization

• Home Protection Officer