Presenting a professional image

Why is it important to present a professional attitude?

• To have happy clients, a good business and good staff morale

• So that you can smile

• To make people like your clothes

• To keep the boss happy

How should you wear your hair when working in the salon

• Well styled and tied back

• On your face

• Any way you want

• down when its clean and back when its greay

Personal hygiene means:

• Wearing lipstick

• Cleaning the salon

• You should shower daily, clean teeth, fresh breath, deodorant, avoid overpowering perfume/ aftershave)

• Spraying body spray

Before and During Treatments - You should

• Put your lipstick on

• Paint your nails

• Have a chat with your friends

• Wash Your hands between clients, cover cuts and wounds with plaster, wear personal protective equipment.

Uniform/clothes must be?

• Washed & ironed daily

• Fashionable

• Only washed once a week

Minimal ................... should be worn.

• Jewellery

• Make-up

shoes should be?

• Comfortable, clean and enclosed.

• High heeled

• Wedged

• open toed

having a good understanding of health and safety within the salon, communication techniques and methods of personal hygiene is part of displaying a p________ image.

• professional

• political

What is the best way to greet a new client?

• Ignore them until they speak

• Smile and introduce yourself

• Ask them to wait without greeting

• Give them a form to fill out immediately

State the consequences of negative attitudes

• Risk of Causing Harming harm, Embarrassment for clients and work colleagues,Unpleasant client experience, Loss of Job

• The boss will be angry

• The client will be upset

• It doesn't matter no-one takes any notice