Front OFFICE

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

• Front desk

• Front office

• Lobby

• Parking lot

What does "stayover" indicate about room status?

• the room is ready to be occupied

• the room is not available for occupancy

• guests staying past expected check-out

• guests are already occupying a room

Which of the following term refers to an account where all charges and payment of a single guest are recorded during his/her stay?

• Guest Folio

• Guest Ledger

• Guest Debit

• Guest Credit

"The room is not available for occupancy because of a mechanical malfunction."

Which of the following housekeeping status suits this definition?

• Occupied

• On change

• Stayover

• Out of order

Which of the following department works most closely and directly with the front desk to update on room status?

• Recreation
• Housekeeping
• Security and Safety
• Food and Beverage

Which of the following is NOT among the departments that must maintain communication with front office to update on room status?

• Housekeeping
• Maintenance
• Reservation staffs
• Security and Safety

What is an abbreviation of "Out of Order"?

(a)