AM Swoop Day 4

AM Swoop Day 4

Professional Development

20 Qs

quiz-placeholder

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AM Swoop Day 4

AM Swoop Day 4

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Rigina Rigina

Used 1+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

To which notes in Swoop should you document your every interaction?

Swoop Notes

Client Notes

Job Details

Dispatcher Notes

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What time zone should notes be stamped in?

Eastern

Central

Mountain

Pacific

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What snooze reason would you choose is the SP asked you to call them back after lunch?

Unable to reach SY

Waiting for Approval

SY Requested Service Delay

Client Requested Service Delay

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Up to how many hours can an alert be snoozed at one time?

4

8

12

24

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following details are not provided by the Snoozed Alert pop up?

Alert the snooze has been applied to

snooze reason

date and time expiration of the snooze

name of the associate who will receive the alert

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the total release fees exceed $1000, you will have to get an approval from your Supervisor and choose their name from the dropdown.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

All alerts can be snoozed?

TRUE

FALSE

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