BPI-Ch2 Principles of Six Sigma

What is the industry's average quality level in terms of standard deviations?

• 3
• 4
• 5
• 6

After adding a 1.5 shift, what is the defect rate for Six Sigma in ppm?

• 0.02
• 3.4
• 243
• 0.002

What type of quality cost do product scrap and rework belong to?

• Appraisal
• Prevention
• Internal failure
• External failure

What type of quality cost does education and training belong to?

• Appraisal
• Prevention
• Internal failure
• External failure

What is the focus emphasized by Six Sigma?

• Customer satisfaction
• Data analysis
• Business process improvement and economic benefits
• All of the above

In a Six Sigma organization, who has higher statistical skills?

• Champion
• Master Black Belt
• Black Belt
• Green Belt

Which is suitable for improving an existing process?

• DMAIC
• DFSS
• DMADV
• All of the above

Which statement about "Five Sigma Wall" is correct?

• Requires a breakthrough with the DFSS method
• Encounter obstacles when raising quality levels increase to Five Sigma

• "Manufacturing" cannot achieve Six Sigma levels for products
• All of the above

Which of the following is not a difference between DMAIC and DFSS?

• DFSS focuses on business
• DFSS focuses on process improvement
• DFSS prevents defects
• DFSS considers all customer CTQs