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HA4.Making a Phone Call

Authored by Rosie Lee

Professional Development

University

Used 4+ times

HA4.Making a Phone Call
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most polite way to start a phone conversation?

Hey, what's up?

Hello, may I speak with [Name], please?

I need to talk to you.

You there?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you want to end a call politely, which phrase is appropriate?

I have to go.

Thank you for your time, I appreciate it.

See ya.

I'm done talking.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you encounter a problem during a call, what is a good way to express it?

This is a mess.

I'm having some trouble with this issue.

I can't deal with this.

This is frustrating.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you realize you have dialed the wrong number, what is the best way to respond?

Oops, wrong number.

Sorry, I must have dialed incorrectly. Thank you!

Who is this?

I don't want to talk to you.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you want to confirm an appointment over the phone, what is the best way to phrase it?

Is that still on?

I just want to make sure we are still meeting on [Date].

Are you free?

I hope you remember.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you need to clarify something during a call, which phrase is best to use?

What do you mean?

Can you please explain that again?

That's confusing.

I don't get it.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you need to ask for clarification on a technical issue, which phrase is best?

That's too hard.

Can you explain that in simpler terms?

I don't understand any of this.

This is nonsense.

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