HA4.Making a Phone Call

What is the most polite way to start a phone conversation?

• Hey, what's up?

• Hello, may I speak with [Name], please?

• I need to talk to you.

• You there?

When you want to end a call politely, which phrase is appropriate?

• I have to go.

• Thank you for your time, I appreciate it.

• See ya.

• I'm done talking.

If you encounter a problem during a call, what is a good way to express it?

• This is a mess.

• I'm having some trouble with this issue.

• I can't deal with this.

• This is frustrating.

When you realize you have dialed the wrong number, what is the best way to respond?

• Oops, wrong number.

• Sorry, I must have dialed incorrectly. Thank you!

• Who is this?

• I don't want to talk to you.

When you want to confirm an appointment over the phone, what is the best way to phrase it?

• Is that still on?

• I just want to make sure we are still meeting on [Date].

• Are you free?

• I hope you remember.

If you need to clarify something during a call, which phrase is best to use?

• What do you mean?

• Can you please explain that again?

• That's confusing.

• I don't get it.

If you need to ask for clarification on a technical issue, which phrase is best?

• That's too hard.

• Can you explain that in simpler terms?

• I don't understand any of this.

• This is nonsense.

How should you articulate your name when introducing yourself on a call?

• It's me, [Name].

• This is [Name], nice to meet you.

• I'm [Name].

• You know me, right?

If you need to reschedule a meeting over the phone, how should you phrase your request?

• Can we change the time?

• I need to reschedule our meeting, would [New Date/Time] work for you?

• I can't make it.

• Let's do it later.

If you need to ask someone to repeat themselves, what is a polite way to do so?

• What?

• Could you please repeat that?

• I didn't hear you.

• Say that again.