4.1 Understanding Organisational Structures

What is the purpose of understanding internal organisational structures?

• To improve employee satisfaction

• To understand different job roles and responsibilities

• To increase product sales

• To enhance customer service

What is the impact of having a tall organisational structure?

• Faster decision-making

• More levels of management

• Increased employee autonomy

• Simplified communication

How does an organisational structure affect communication?

• It determines the speed of communication

• It has no effect on communication

• It only affects external communication

• It simplifies all communication processes

What is meant by centralisation in an organisation?

• Decision-making is spread across all levels

• Decision-making is concentrated at a single point

• Employees have complete autonomy

• Communication is informal

What is a drawback of centralisation?

• Faster decision-making

• Increased employee motivation

• Slower response to local issues

• Enhanced creativity

What is a benefit of decentralisation?

• Centralised decision-making

• Faster response to local needs

• Increased bureaucracy

• Reduced employee involvement

Why do businesses have internal organisational structures?

• To increase product prices

• To understand job roles and responsibilities

• To reduce the number of employees

• To enhance customer loyalty

What is the effect of a flat organisational structure?

• More levels of management

• Increased employee autonomy

• Slower decision-making

• More hierarchical communication

What does delayering involve in an organisation?

• Adding more management levels

• Removing layers of management

• Increasing employee numbers

• Expanding the organisational structure

What is the chain of command in an organisation?

• A list of company products

• A hierarchy of authority

• A communication strategy

• A marketing plan