BC Unit 2: Written Business Communications Review

Which of the following is NOT an example of written business communication?

• An email to a client discussing project updates

• A memo to employees about a new policy

• A speech delivered at an end-of-year banquet honoring the Home Depot Showroom Flooring Team

• A formal letter to a supplier requesting a quotation

Which written document would most likely be used to formally announce a company’s new hire to its staff?

• Business report

• Company newsletter

• Personal letter

• Informal text message

What is the purpose of the ‘Subject Line’ in an email?

• To provide a closing statement

• To address the recipient formally

• To give the recipient a clear idea of the email’s content

• To include the sender’s contact information

In which part of an email would you typically express appreciation for the recipient’s time and assistance?

• Greeting

• Introduction

• Body

• Closing

Where would you include your job title and company name in a professional email?

• Subject Line

• Greeting

• Body

• Signature

When asked to write a professional email to a client requesting a meeting, which of the following would be an appropriate opening line?

• “Hey there, hope you're good!”

• “I need to meet with you about the project.”

• “Dear Mr. Smith, I hope this message finds you well.”

• “Let’s set up a meeting soon.”

What should you include in a professional email to your teacher requesting an extension on an assignment?

• A detailed explanation of why you need the extension

• A list of all your current assignments

• A request for extra credit work

• A summary of the assignment topic

Which of the following is a sign of a poorly-written professional email?

• Clear and concise language

• Proper spelling and grammar

• Vague subject line

• Structured format and appropriate tone

What might indicate that an email lacks professionalism?

• Using formal greetings and closings

• Including the recipient’s full name and title in the greeting

• Not including a subject line

• Providing detailed information in the body

Why is identifying the audience important in the pre-writing process?

• To ensure the email is addressed to the correct person

• To adjust the level of formality and content based on their needs

• To determine the length of the email

• To decide on the design and layout