Calidad y Gestión

What does ISO mean?

• Institute of Operating Systems

• International Organization for Standardization

• International Security Organization

• National Standardization Institute

What does SGC mean?

• Quality Management System

• General Quality Service

• Quality Management System

• General Control System

What does SIPOC mean?

• Supplier, Inputs, Process, Ouputs, Customer

• Supplier, Inquirys, Production, Output, Claims

• Survey, Inputs, Product, Outline, Customer

• Supplier, Integration, Productivity, Outputs, Customer

What is a control plan?

• Document detailing quality standards

• Plan to supervise and maintain control of a production process

• Procedure to correct defects in products

• Record of production control activities

What is an FMEA?

• A technique to evaluate the ways a process can fail and the effects of those failures

• Statistical Process Control

• Quality control

• Production control

What is a pokayoke?

• A system that prevents human errors in the production process

• A continuous improvement technique

• A quality control system in machines

• Visual inspection procedure

What is SPC?

• Controlled Production System

• Statistical Process Control

• Quality Product Supervision

• Pollutant Prevention System

What is CPK?

• Process capability index

• Quality measurement system

• Production and quality control

• Probability of error index

What is an 8D?

• A systematic approach to problem-solving

• A quality audit method

• Defect control system

• Supply chain analysis

Select 2 tools to analyze problems:

• 8D

• Control Plan

• 5 Whys

• Spaguetti Diagram