EOP, Claim Letter

Read the claim letter and answer this question.

What is the purpose of the opening paragraph?

• To describe the content of the manuals

• To express thanks for the shipment

• To introduce the problem with the order

• To request a discount on the invoice

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Which part of the letter contains the specific issue regarding the manuals?

• Opening

• Focus

• Action

• Closing

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What action does the writer request in the letter?

• A refund for the incorrect manuals

• A correction to the invoice and the account

• A phone call from the customer service manager

• A discount on future purchases

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What is the tone of the closing paragraph?

• Impatient and demanding

• Polite and professional

• Apologetic

• Critical and angry

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Which part of the letter outlines what the sender has already done?

• Opening

• Focus

• Action

• Closing

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What was the date the order was placed?

• May 7

• April 1

• May 1

• April 7

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How many manuals did the company order?

• Three

• Four

• Two

• One

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What error did the company notice in the invoice?

• The total was incorrect in both U.S. and Canadian dollars

• They were charged twice for the same item

• The amount was given in U.S. dollars instead of Canadian dollars

• They were charged for items they did not order

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What is the sender's account number mentioned in the letter?

• 594-NT

• 123-NT

• 453-LR

• 321-TN

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Who is the letter addressed to?

• Holly Park

• Rowanda Fisher

• New Tech Answers

• Wils & Company, Ltd.