Quality Improvement in Business
Authored by Don Tony
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32 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Define and discuss quality and quality improvement
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Discuss the different dimensions of quality
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Discuss the evolution of modern quality improvement methods
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
Discuss the role that variability and statistical methods play in controlling and improving quality
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Describe the quality management philosophies of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
Discuss total quality management, the Malcolm Baldrige National Quality Award, Six Sigma, and quality systems and standards
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Explain the links between quality and productivity and between quality and cost
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