HOSP 101 - Exam 1 Review

Which segment of the industry do you have the most experience?

Have you ever worked in the hospitality industry?

• Yes

• No

What does the pineapple symbolize?

• summer

• vacation

• hotels

• hospitality

Which of the following employees would work for the 'heart-of-the-house'?

• front desk agent

• housekeeper

• bell person

• server

Which of the following is not a common characteristic of the hospitality industry?

• depends heavily on shift work

• strive for guest satisfaction

• the perishabilty of our product

• the lact of variablity in employee skill level

The inability to make-up for lost room revenue describes

• the pershability of our product

• the inseparability of our product

• the variablity of our product

• the intangibility of our product

The inability to make-up for lost room revenue describes

• the pershability of our product

• the inseparability of our product

• the variablity of our product

• the intangibility of our product

Perishability in hospitality refers means

• it cannot be measured

• unable to touch the product

• an unsold hotel room can't be sold for double the price tomorrow

• spoiled food

Inseparability of products refers to

• being able to taste the quality of food

• the production and sales of a product under the same roof

• training staff with variable skill levels

• proper inventory control procedures

Internal customers refers to

• employees

• owners

• managers

• guests