All-in-one CAPM/PMP: Chapter 8 - Quality

You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is.

Which of the following best describes QA?

• QA is quality assurance for the overall project performance.

• QA is quality acceptance according to scope verification

• QA is quality assurance for the project deliverable.

• QA is quality assurance for the project stakeholders.

Answer explanation

A. QA is concerned with overall project quality performance.

B, C, and D are incorrect because they do not correctly describe quality assurance.

You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. This project will electronically store thousands of photos for your city's historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning.

Your response is which of the following?

• 1. This is a first-time, first-use project, so more time is needed for planning.

• 1. Planning for a project of this size, with this amount of quality, is mandatory.

• 1. Quality is planned into a project, not inspected in.

• 1. Quality audits are part of the planning time.

Answer explanation

C. Of all the choices presented, C is the best answer. Quality is planned into the project, and the planning requires time.

A is incorrect because a project of this nature has been completed before.

B is incorrect because there isn't enough information provided to determine what the quality demands of the project are.

D is incorrect because quality audits are not part of the planning processes.

You are the project manager for the recently initiated Floor Installation Project.
Today you plan to meet with your project team to discuss the fact that the project must be executed with no deviations from the project requirements.

This process is which of the following?

• 1. Quality planning

• 1. Quality management

• 1. Quality control

• 1. Quality assurance

Answer explanation

A. Quality planning should be completed prior to the work beginning and should be revisited thereafter as needed.

B is incorrect because quality management is not an applicable answer to the scenario.

C and D are incorrect because QC and QA are part of quality management.

You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality.

What is this proces called6

• 1. Quality planning

• 1. Quality management

• 1. Quality control

• 1. Quality assurance

Answer explanation

A. Quality planning is the process of creating a plan to meet the requirements of quality.

B, C, and D are incorrect because they do not name the process in the question's scenario.

Juan is the project manager for his organization and he's asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn't know what this is and asks for your help.

A fishbone diagram is the same as a(n) diagram.

• 1. Ishikawa

• 1. Pareto

• 1. Flow

• 1. Control

Answer explanation

A. A fishbone diagram is the same as an Ishikawa diagram.

B, C, and D are incorrect. These charts and diagrams accomplish goals other than the cause-and-effect outcome of the Ishikawa, or fishbone, diagram.

Management has asked you to define the correlation between quality and the project scope.

Which of the following is the best answer?

• 1. The project scope includes metrics for quality.

• 1. Quality metrics are applied to the project scope.

• 1. Quality is the process of completing the scope to meet stated or implied needs.

• 1. Quality is the process of evaluating the project scope to ensure that quality exists.

Answer explanation

C. Quality, in regard to the project scope, is about completing the work to provide the stated or implied needs, as promised.

A is incorrect because, although the project scope will have requirements for acceptance, it may not have metrics for quality defined.

B and D are incorrect statements.

You are the project manager of the Condo IV Construction project and you're working with your project team and the project sponsor to identify the quality metrics and develop the quality management plan for the project.

In light of this planning event, which of the following is most true about quality?

• 1. It will cost more money to build quality into the project.

• 1. It will cost less money to build quality into the project process.

• 1. Quality is inspection-driven.

• 1. Quality is prevention-driven.

Answer explanation

D. Quality is prevention-driven. Quality means completing the work correctly the first time to prevent poor results, loss of time, and loss of funds.

A and B are incorrect. There is no guarantee that a project will cost more or less depending on the amount of expected quality. Incidentally, lack of quality will likely cost more than quality planning because of the cost of nonconformance.

C is incorrect because quality is planned into a project, not inspected in.

You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to.

The costs of these classes can be assigned to which of the following?

• 1. The cost of doing business

• 1. Cost of quality

• 1. Cost of adherence

• 1. Cost of nonconformance

Answer explanation

B. Training to meet the quality expectations is attributed to the cost of quality.

A, C, and D are incorrect because these choices do not describe training as a cost of quality.

You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be redone.

The requirement to redo the work is an example of which of the following?

• 1. Cost of quality

• 1. Cost of adherence

• 1. Cost of nonconformance

• 1. The cost of doing business

Answer explanation

C. When project work results are faulty and must be redone, it is attributed to the cost of nonconformance to quality.

A, B, and D are all incorrect. These values do not describe faulty work or the cost of nonconformance.

You are the Project Manager of JKL Project, which currently has some production flaws.

Which analysis tool will enable you to determine the cause and effect of the production faults?

• 1. A flowchart

• 1. A Pareto diagram

• 1. An Ishikawa diagram

• 1. A control chart

Answer explanation

C. The key words "cause and effect" equate to the Ishikawa diagram.

A is incorrect because a flowchart will show how a process moves through the system, not the cause and effect of the problems involved.

B is incorrect because a Pareto diagram maps out the causes and frequency of problems.

D is incorrect because a control chart plots the results of sampling, but it doesn't show the cause and effect of problems.