Latihan Soal - Asistensi 1 Kombistek

Setiap social network adalah lingkungan yang unik dengan norma komunikasinya sendiri. Saat Anda beradaptasi pada setiap jaringan, pastikan untuk

• menggunakan persona yang berbeda untuk setiap jaringan yang Anda ikuti.

• memperhatikan apa yang dilakukan anggota komunitas lain, dan kemudian mengikuti arus.

• mempertahankan kepribadian yang konsisten di semua jaringan tempat Anda aktif.

• biarkan perasaan dan suasana hati Anda menentukan bagaimana Anda menampilkan diri Anda.

Meskipun memiliki kelemahan dibandingkan dengan media komunikasi lainnya, email tetap menjadi media komunikasi bisnis yang utama karena beberapa hal berikut ini, kecuali ....

• dapat mengirimkan pesan yang bersifat pribadi

• bersifat universal

• selalu memperoleh balasan dari orang lain dengan sangat cepat

• mudah untuk menulis dan membaca pesan yang agak panjang

Pesan negatif yang berkaitan dengan transaksi bisnis seharusnya dirancang untuk ____

• memberitahukan audiens karyawan mana yang menyebabkan masalah.

• menjelaskan bagaimana Anda berencana untuk mengatasi situasi tersebut.

• mengkonfirmasi harapan pelanggan.

• menunjukkan kepada audiens bahwa apa pun yang terjadi, perusahaan Anda tidak bersalah.

The ideal balance between visual and verbal media depends on?

• Length of the report/presentation.

• The nature of your audience.

• The amount of money available to cover graphic costs.

• Internal company guidelines.

If you are unsure which media is best to convey your persuasive message to a diverse audience, the best strategy is:

• Use two or more media simultaneously.

• Choose one that is easiest to use (like email).

• Choose one that is the most economical.

• Pick one at random and see how well it works.

When writing content for social media, you should consider the following:

• You don't need to worry, you can always revise or correct what you have written.

• Write in formal language representing the company.

• Write from an objective third-person perspective.

• Write informally, but not carelessly.

A woman returns a garment she purchased to your store and requests a refund. The garment is stained and torn, but she claims she returned it unworn because it did not fit. Which of the following statements is the best way to deny her refund request?

• Explain that you cannot accept returns of damaged goods, and recommend a tailor who can fix the torn garment for her.

• Challenge the woman to try on the garment and prove that it does not fit.

• State that the policy does not allow for refunds on worn items.

Digital media in the form of video recordings or online radio used to replace or complement conference calls, newspapers, training courses, and other communication activities is called ....

• Email

• Web content

• Podcast

• Online Video

In an email intended to convey a request to another party, the sender may include several questions. Which of the following statements is correct?

• One email should only contain one question.

• Avoid open-ended questions.

• Start with the least important question and continue to the most important question.

• Start with the most important question.

If you are writing a recommendation letter about a candidate for a job, your goal is to ____

• remain neutral about the candidate's suitability for the job.

• explain that the candidate has a close relationship with you.

• provide information and facts about the candidate.

• convince the reader that the candidate has the characteristics needed for the job.