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What should you do if you receive inquiry from merchant that's asking for information regarding integration with platform that is not mentioned in docs.xendit.co?

• Escalate to L2 to ask possibilities of the availability
• Reject immediately
• Check on the sheet provided by Channel Partnership first before deciding further action

What should you first do if you find a loading or failed icon for webhook when checking TPI transaction in AD?

• Resend the webhook using the button in AD
• Get the external ID and escalate to L2 to check
• Do initial checking by switching dashboard and see the failure reason on Webhook tab before escalating to L2

What should you probe when you face merchant who got error when trying to checkout with Cloudbeds?

• Reference ID and website
• Property ID and Booking URL
• Screenshot of error and Property ID

What should you do if a Shopify merchant encoutered UNSUPPORTED_CURRENCY error?

• Directly escalate to L2
• Ask MO to enable USD for invoice
• Check if they have MID USD on AD before escalating to L2

What does TPI Gateway do in the process of checkout in TPI?

• Sending webhooks
• Sending webhooks and gather data for payment link creation
• Gather data for payment link creation

Which WooCommerce transaction identifier is the most useful for L1 to do further checking in merchant's dashboard?

• Invoice ID
• External ID
• Reference ID

Which of these events is not TPI webhook events?

• woocommerce.paid
• shopify.expired
• invoice.paid

After you switch to merchant's dashboard for initial checking, which information is essential when escalating TPI webhook issue to L2?

• Invoice ID and webhook response payload
• External ID and Invoice ID
• External ID and webhook response payload

Merchant encountered UNSUPPORTED_CURRENCY error when they checkout with Shopify. When you checked on AD, they already have USD MID? What should you do next?

• Nothing, can suggest merchant to retry
• Escalate to L2 so they can enable USD for invoice
• Confirm to MO why merchant still encounter issue while USD MID is activated

Where should merchant set webhook URL for TPI?

• Xendit Dashboard
• Platform settings (depends on platform)
• No need, it's already included by default in the plugin/app