Chap 3 (3.1)

What is fulfillment logistics primarily concerned with?

• Marketing strategies

• Transporting customer orders

• Product manufacturing

• Customer service training

Which of the following is NOT a requirement of e-fulfillment?

• Accurately

• Expensive

• Quickly

• Promptly

What is the main goal of outbound logistics?

• Increase inventory costs

• Grow sales at the lowest total cost

• Maximize shipping delays

• Reduce customer service

Which customer type is characterized by small volume and dispersed orders?

• Bulk buyers

• Manufacturing enterprises

• End consumers

• Institutional customers

What does customer service quality include?

• Limited stock

• Rich product structure

• Slow response time

• High prices

What is a significant disadvantage of the online orders fulfillment logistics model?

• Increased profit margin

• Reduced controllability

• Higher customer satisfaction

• Lower shipping costs

Which mode of transportation is known for its speed?

• Airway

• Railway

• Waterway

• Pipeline

What is a characteristic of intermodal transportation?

• Multiple responsible entities

• Single contract for the entire journey

• Low service quality

• High flexibility

Which shipping method is best for large, heavy goods over long distances?

• Airway

• Pipeline

• Waterway

• Truck freight

What is a key challenge of freight in e-commerce?

• Low shipping costs

• Limited delivery locations

• Complex scheduling

• High order sizes