Quiz Chapter 2 - No Far No Star

Competitiveness doesn't include:

• productivity.

• effectiveness.

• profitability.

• operations strategy.

• operations management.

Productivity is expressed as:

• output plus input.

• output minus input.

• output times input.

• output divided by input.

• input divided by output.

Core competencies in organizations generally to:

• cost.

• quality.

• time.

• flexibility.

• all the above

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

• 90 chairs/worker/day

• 20 chairs/worker/day

• 15 chairs/worker/day

• 75 chairs/worker/day

• 60 chairs/worker/day

Which of the following is not a reason for poor performance of our organization in the marketplace?

• placing too much emphasis on product/service design and too little on process design

• failing to take into account customer wants and needs

• putting too much emphasis on short-term financial performance

• taking advantage of strengths/opportunities, and recognizing competitive threats

• failing to monitor the external environment

Which of the following is not a key factor of competitiveness?

• price

• product differentiation

• flexibility

• after-sale service

• size of organization

Unique attributes of firms that give them a competitive edge are called:

• functional strategies.

• Balanced Scorecards.

• supply chains.

• core competencies.

• sustainable initiatives.

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

• tactical implications; strategic

• strategic implications; tactical

• order winners; order qualifiers

• profitability factors; productivity factors

• order qualifiers; order winners

For firms competing in worldwide markets, conducting ______________ is more complex, since what works in one country or region might not work in another.

• productivity analysis

• environmental analysis

• strategy implementation

• sustainability analysis

• growth forecasting

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

• order qualifiers.

• customization.

• quality.

• price.

• flexibility.