Understanding Business Growth and Customer Service

What is the mission of our company?

• To provide pest control services

• To offer creative call center support services

• To sell telemarketing solutions

• To manage key jinglers.

What is emphasized as a key aspect of the company's partnership with clients?

• Profit maximization

• Brand extension

• Creative advertising

• Employee retention

In what year did Margaret start working at a pest control company?

• 2000

• 2004

• 2010

• 2017

She works hard for her money!
How many kids does Margaret have?

• 2

• 5

• 3

• 1

What role did Margaret initially take at the pest control company?

• Manager

• Customer Service Rep

• Part-time telemarketer

• Arborist

What division did Margaret work for as a Customer Service Rep?

• Pest Control

• Tree & Lawn

• Insect & Disease Control

• Sales

What was a common issue faced by other pest control companies according to Margaret?

• Lack of Clients

• Under Developed Office Staff

• High Expenses

• Ineffective Advertising

What did Margaret notice about the workforce in other pest control companies?

• They were highly motivated

• They were mostly 'key jinglers'

• They were well-trained

• They were innovative.

What is the main source of acquiring New Partners (Clients) at GRIT?

• Tradeshow Events

• By Referrals

• By Cold Calling

• Through Social Media

Who are GRIT's Direct Competitors?

• Slingshot and PestSOS

• FieldRoutes and GorillaDesk

• Ruby's Receptionists