Escort and Room guest

What must be done if luggage is delivered without an escort?

• It must be delivered within 10 minutes.

• It must be delivered within 30 minutes.

• It must be delivered within 5 minutes.

• It must be delivered within 15 minutes.

What should be offered to the guest upon entering the guestroom?

• A complimentary drink

• A welcome gift

• A tour of the room

• A discount voucher

What is the first question to ask the guest regarding their satisfaction?

• Are you comfortable?

• How was your journey?

• Do you need anything else?

• Is everything to your liking?

What should be done before leaving the guestroom after delivering luggage?

• Check the minibar

• Offer to clean the room

• Verify guest's luggage

• Ask if they need more towels

Which of the following is an acceptable action when escorting a guest to their room?

• Close the door behind the guest

• Inform guests of the closest Emergency Exit

• Enter the room first

• Ignore the elevator

What should be done if the guest has no preference for luggage placement?

• Place luggage anywhere in the room

• Hang the garment bag and place luggage on the rack

• Leave the luggage in the hallway

• Ask the guest to place their luggage