Handle Rooming

Who is eligible to perform the rooming procedures?

• All Management Staff

• All Bellman Ambassadors

• All Housekeeping Staff

What should the bellman explain upon arrival at the guestroom?

• Hotel's history

• Proper use of the key system

• Room service menu

• Local attractions

What does DTS stand for in the context of this standard?

• Delighted To Support

• Delighted To Service

• Delighted To Stay

• Delighted To Serve

What should the bellman do if the guest does not want an explanation of the room facilities?

• Verify guest's luggage

• Provide a brochure

• Leave immediately

• Offer a complimentary service

What should the bellman do with the largest piece of luggage?

• Hand it to the guest

• Leave it in the hallway

• Put it on the portable luggage rack

• Place it on the bed