QUIZ#1 - iBPO 2024

refers to the practice of contracting specific business tasks, typically non-core functions, to a third-party service provider

• a. Business Process Outsourcing (BPO)

• b. International Business Process Outsourcing (iBPO)

• c. Intro to Business Process Outsourcing (iBPO)

• d. None of the selection

   

the goal of BPO is to …

• a. reduces the strategic alignment.

• b. allows companies to focus on their core competencies while reducing operational costs and improving service quality.

• c. restores the complicated operations.

• d. transfer to the outsourcing partners.

Contracting services within the same country to leverage cost advantages, expertise, or specific services.

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore or Domestic Outsourcing

• None of the selection

Outsourcing to a neighboring or nearby country, typically to maintain some cultural and time zone similarities.

• a. Onshore or Domestic Outsourcing

• b. Nearshore Outsourcing

• c. Offshore Outsourcing

• d. None of the selection

Outsourcing business processes to a provider in another country, often to reduce costs due to lower labor rates.

• a. Offshore Outsourcing

• b. Nearshore Outsourcing

• c. Onshore or Domestic Outsourcing

• d. None of the selection

Categories of BPO that includes internal business functions such as accounting, human resources, IT services, and payroll processing.

• a. Back Office Outsourcing

• b. Front Office Outsourcing

• c. Voice – Base Services

• d. Non-voice Base Services

Categories of BPO that Includes customer-facing services such as customer support, sales, and marketing.

• a. Back Office Outsourcing

• b. Front Office Outsourcing

• c. Voice – Base Services

• d. Non-voice Base Services

May require having good oratory skills and good communication ability in English and / or other languages.

• a. Back Office Outsourcing

• b. Front Office Outsourcing

• c. Voice – Base Services

• d. Non-voice Base Services

BPO is prevalent across various industries, including:

• a. Telecommunications and Healthcare

• b. Banking and Financial Services

• c. Retail, E-commerce and Manufacturing

• d. All of the selection

Providers are moving beyond basic services to offer more value-added services such as data analytics and consulting.

• a. Automation and AI

• b. Focus on Data Security

• c. Value-Added Services

• d. None of the Election