Very Ireland Quiz - Complaints

As a business, we are required to acknowledge the receipt of a complaint within how many days?

• 4 days of its receipt

• 7 working days of its receipt

• 5 days of its receipt

• Within 40 business days of the receipt

How can Aisling raise a complaint about their Very Ireland account

• Call the Very Ireland customer care number to complain by phone

• Write into the Very Ireland address

• Email us via the brands email

• Complain via social media

• All of the above

Which of the follow complaint examples is a retail complaint? (Select all that apply)

• Poor customer service or agent behavior

• Interest charge and late payment fees affecting credit file

• Delivery issues

If the complaint is with Customer Excellence what flag will you see on the account?

• FPT

• MD

• CE

True or False; A Very Ireland consumer who has received a final response letter and rejects any decision we make against an FS complaint is able to take the complaint to the FSPO where appropriate and we are obliged to co-operate.

• True

• False