Very Ireland Quiz - Deliveries

Very Ireland 1&2 person deliveries are made by which courier services respectively? (Select all that apply)

• Fastway

• NUGO

• Yodel

• ArrowXL

How long does it take for Fastway to deliver?

• 5 working days

• 8 working days

• 2-4 working days

Which delivery options does Very Ireland offer?

• Standard delivery

• Express delivery

• Same day delivery

• Click and Collect

• All of the above

True or False; Returns may take up to 28 days to be credited to the customer's account or refunded to the customer's card.

• True

• False

If a customer calls in to redirect their parcel what's one of the many actions you must complete before this can be done? (Select all that apply)

• Check the status of the customer's account

• If it’s a new credit account and we have received ID&V then you must log into your Eptica ID associated to the Fastway Eptica Group and compose an outbound email to [e-mail].

• • Create a quick case on CRM for the customer's account with the re-direct address details

• • Ensure that all details are given e.g.: UPI number, full re-direct address, contact number and eircode

• • all of the above