Communication Skills Quiz

How do you communicate or send messages to someone?

• By receiving them through speech, writing, or another medium

• By sending them through speech, writing, or another medium

• By hearing them through speech, writing, or another medium

• By playing them through speech, writing, or another medium

Which of the following describes how messages are communicated through listening, reading, or watching?

• Sending

• Speaking

• Receiving

• Discussing

How do you know if you have succeeded when sending a message?

• Your listener hears your message.

• Your listener plays your message.

• Your listener understands your message.

• Your listener holds your message.

How is feedback involved in the communication loop?

• It opens the loop.

• It starts the loop.

• It holds the loop.

• It closes the loop.

What does silence indicate?

• A failure of communication

• That the listener understands

• A successful conversation

• That the listener is engaged

What makes you sound angry or upset when you shout, even if you are not?

• Eye color

• Tone of voice

• Hand signals

• Word choice

Which of the following should you pay particular attention to when speaking?

• Your emotions

• Your ears

• Your thoughts

• If the listener is paying attention

Which of the following will usually convey that you mistrust a person, when you whisper, shout, or speak in a normal tone?

• Hand signals

• Nonverbal communication

• Verbal communication

• Actions

What should you do to communicate well?

• Disclose yourself to others.

• Use only nonverbal communication.

• Always speak.

• Stay quiet.

Which of the following is giving undivided attention to a speaker in a genuine effort to understand the speakers point of view?

• Hearing

• Speaking

• Understanding

• Active listening