6.2 Ethical Roles & Responsibilities of a Health Care Worker

Following a code of ethics is important because:

• It ensures compliance with laws and regulations.

• It helps in maintaining a professional image.

• It promotes trust and integrity.

• All of the above.

What values are important in health care?

• Dignity

• Service

• Excellence

• All of the above

Which of the following best explains how each health care worker affects the health care team?

• By providing specialized skills and knowledge

• By working independently without collaboration

• By focusing solely on administrative tasks

• By prioritizing personal goals over team objectives

Good communication can promote patient satisfaction by:

• Improving understanding and trust

• Increasing wait times

• Reducing the need for medical staff

• Limiting patient interaction

Identify three behaviors from the patient and customer satisfaction guidelines.

• Introduce yourself to the patient and his or her family

• Do not argue

• Listen attentively. Do not interrupt.

• Avoid Eye Contact.

Quality health care workers show a commitment to certain values, including fairness/justice. Which of the following actions best demonstrates fairness/justice?

• Providing equal treatment to all patients regardless of their background

• Prioritizing patients based on their financial status

• Offering special privileges to certain patients

• Ignoring patient feedback