Consumer Rights and Protection Quiz

What does the Latin phrase 'Caveat emptor' mean?

• Let the buyer beware

• Let the seller beware

• Buyer protection

• Seller protection

What is the role of the Consumers' Association of Ireland (CAI)?

• To provide information and advice to consumers

• To enforce competition law

• To examine complaints against public bodies

• To handle small claims

What does the Sale of Goods and Supply of Services Act 1980 cover?

• Consumer rights and retailer responsibilities

• Public service complaints

• Unsolicited goods

• Financial services complaints

What is illegal under the term 'unsolicited goods/inertia selling'?

• Demanding payment for unordered goods

• Offering discounts without notice

• Selling goods without a receipt

• Selling expired goods

What is the purpose of the Consumer Protection Act 2007?

• To protect consumers from unfair commercial practices

• To regulate financial services

• To handle public service complaints

• To enforce competition law

What is the function of the Competition and Consumer Protection Commission (CCPC)?

• To handle small claims

• To enforce competition and consumer protection law

• To examine financial complaints

• To provide consumer advice

What is the maximum value for claims under the Small Claims Procedure?

• €4,000

• €2,000

• €3,000

• €1,000

What does the Office of the Ombudsman do?

• Enforces competition law

• Handles complaints against financial service providers

• Examines complaints against public service providers

• Provides consumer advice

Who can the Financial Services and Pensions Ombudsman help?

• Consumers with complaints against public bodies

• Consumers with complaints against financial and pension providers

• Retailers with consumer disputes

• Government bodies with legal issues

Which body provides a fair and free service for financial complaints?

• Office of the Ombudsman

• Consumers' Association of Ireland

• Competition and Consumer Protection Commission

• Financial Services and Pensions Ombudsman